Rates
Physiotherapy
Please Note for ICBC:
If you are receiving treatment under an ICBC claim, a portion of your session may be covered based on ICBC’s set fee structure. If our clinic’s rates exceed the amount covered, patients are responsible for paying the difference at the time of their appointment.
Cancellation Policy
Cancellation Policy
We require a minimum of 24 hours notice for all cancellations or rescheduling.
Appointments cancelled within 24 hours, or missed appointments, will be subject to the full appointment fee.
Providing adequate notice allows us to offer that time to other clients who may be waiting to care. Thank you for respecting our time and commitment to providing quality one-on-one treatment.
How to Cancel Your Appointment
If you need to cancel or reschedule your appointment, you can do so using the online booking link provided at the time of booking.
You may also contact us by:
- Phone / Text / Voicemail: 778-897-0882
- Email:
We will return your message as soon as possible.
Insurance & Direct Billing
Direct Billing Available: We offer direct billing through TELUS Health eClaims for many major insurance providers, including Canada Life, Manulife, Desjardins Insurance, Equitable Life, Chambers of Commerce Group Insurance, ClaimSecure, GroupHEALTH, Industrial Alliance (iA Financial Group), Johnston Group, Maximum Benefit, People Corporation, Quikcard, and more. We also offer Greenshield, Sunlife and ICBC direct billing. Coverage and direct billing eligibility vary by individual plan. Please contact us if you have questions about your benefits or would like us to verify your coverage before your appointment.
Coming Soon: Veterans Affairs Canada (VAC), Pacific Blue Cross, Medavie
Frequently Asked Questions
Can I submit to Insurance?
Yes, all our physiotherapists are registered, and we offer a detailed physiotherapy receipt for all our appointments with the physiotherapists licence number.
How can I add my insurance information to my file?
Upon your first booking with us, we will send you an Intake Form to fill out. You’ll be able to add your insurance and personal info on that form.
Are you able to direct bill to more than one insurance plan?
Unfortunately, we cannot bill two insurers, but we will provide a receipt for the remaining balance, which you can manually submit to your secondary insurer. We do accept partner/spousal insurance cards. If the insurance is under your partner’s name, we need their name, date of birth and sex.